Retail

What Time Does Walmart Customer Service Open / Close?

Updated on October 19, 2021 by
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walmart customer service hours

Whether you’re looking to inquire about a specific product, file a complaint, or make a return, you will need the assistance of Walmart’s customer service. However, it’s important to be aware of the customer service’s hours of operation before you visit the store or pick up the phone.

Here’s everything you need to know.

What Time Does Walmart Customer Service Desk Close?

The Walmart customer service desk typically operates between 8am and 10pm daily in stores.

While Walmart is pretty consistent with its customer service hours, the specific hours may vary slightly depending on the day and location of the store.

Some stores also close their customer service desks by 6pm on Sundays, and therefore it is best to check the schedule followed by your local store before visiting. You can do so easily online by using the ‘Walmart store finder,’ feature on the company’s website.

Other Ways Of Contacting Walmart Customer Service

Walmart Hotline

If the Walmart customer service desk is closed or you don’t feel like leaving home and driving to the store, there are a few other ways of getting in touch with a customer service representative. You can simply call the Walmart customer service hotline at 1-800-925-6278 and speak to a representative between 8am and 6pm daily from the comfort of your own home.

Online Customer Service

For any purchases made online, you can simply contact the online customer service team. Unlike the physical stores, customer service is available 24/7 online and allows you to speak to an agent using the live chat option.

Walmart App

Walmart also allows you to get in touch with customer service using their mobile app. The Walmart app also offers a ton of other useful features such as frequently asked questions, along with product and store information. You can download the Walmart app here: Apple App Store | Google Play.

Final Thoughts

Walmart offers a number of ways for you to reach customer service throughout the day. If you want to physically visit the store, you can do so from 8am until 10pm in most of Walmart’s branches. However, it is always a good idea to check the schedule followed by your local store before your visit.

If you wish to stay at home, you can also dial Walmart’s customer service hotline and speak to an agent from 8am until 6pm every day, or chat with an agent online any time of the day you like. It’s also a great idea to download Walmart’s mobile app. Not only can you reach customer service using the app, but also learn a lot more about the store, its policies, and its inventory of products.

Note: If you are an employee and need to call in sick, here are the proper steps to call in sick at Walmart. If you need to make a return, here is Walmart's return hours.

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