Retail

What Is Walmart’s Phone Return Policy?

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Updated on November 1, 2021 by
walmart phone returns

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If you have changed your mind about your Walmart phone, you might be wondering what rules and processes are involved with returning it.

Most phones need to be returned in original condition with receipt and packaging within 14 days of the purchase. But it varies if you bought a pre-paid or contract phone and protection plan or not.

What Is Walmart's Phone Return Policy?

Walmart’s phone return policy requires that you return your phone within 14 days of your purchase or the delivery of the receipt. The corporation also requires that the phone is in the condition that you bought it in, as in undamaged.

You might be used to having 90-day returns that do not necessarily need a receipt or other requirements, but Walmart is stricter with phones. The customer service representative might find your purchase on the computer, but if that person does not locate it, you are the one out of luck.

The Average Household Income in the...
The Average Household Income in the United States

Third-party sellers on Walmart’s online marketplace do not share Walmart’s policies. Also, phone cards and SIM cards cannot be returned, refunded, or replaced.

Things To Bring To Return a Phone to Walmart

Pre-paid phones are easy to return as long as they are in their original condition and as you do so within the 14-day requirement. You only need your receipt.

Contract phones have a broader 30-day return policy, but it requires more materials for the return to go through. You will need not only the receipt and perfect condition, but you will need the original packaging and all accessories.

Walmart’s Return Process

If you bought your phone online, you have the choice to return it online or in-store. A pre-paid phone sometimes has a return label, so you can mail it in that way.

In-store, you will want to bring in your phone with its packaging and any accessories you bought with it. When you do, do so during regular business hours at the customer service area in front of the store.

Walmart’s Phone Protection Plan

If you bought your Walmart phone with a protection plan, you have some additional options during the return process.

Walmart’s protection plan covers basic accidents like being dropped or water damage. So if this is the reason or part of the reason you are returning the phone, then, in this case, you can return an item that is less than the original condition. Payment plans also give you full refunds within 30 days from when you bought the phone.

Online protection plan returns can go through the Walmart website’s return menu:

  1. Give your email and order ID or your login with your Walmart account.
  2. Click “Purchase History”.
  3. Click the protection plan phone you want to return.
  4. Click “Start a Return” to receive the return label.
  5. Mail-in your phone.

For the store plan returns, you go to the same store where you bought the plan.

Conclusion: Walmart's Phone Return Policy

Walmart keeps a simple return policy for returning phones online or in-store as long as you keep track of your receipts, packaging, and have a mint condition phone. But if you bought a protection plan, you have a little more leeway.

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